Shipping and Returns
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES:
U.S orders over $75 get free standard shipping
Depending on where you are, shipping may look a little differently - Especially with current delays from Covid-19.
- US standard domestic shipping takes 5 to 8 business days currently
- International shipping takes 1 to 3 weeks
Expedited shipping – We do offer faster shipping options for US shipments
- USPS Domestic Priority takes 3 to 5 days
- USPS Priority Express takes 2 to 4 days
WILL I BE RESPONSIBLE FOR EXTRA SHIPPING FEES?
Depending on your country, you may owe duties, taxes, or import fees in addition to our shipping rates, which only cover the transit cost of the products. Sorry, we can’t change your government’s laws!
WHAT SHIPPING PROVIDERS DO YOU USE?
- USPS in the U.S.
- DHL Internationally
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Missing or stolen packages
The Mystics Club is not responsible for any lost or stolen packages, and will not reimburse or duplicate any stolen or lost items from USPS. Customers are responsible for ensuring the shipping information provided is secure and accurate. If items are lost or stolen, a claim can be filed directly through USPS.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
Items sent back to us without first requesting a return will not be accepted.
To return your product, you should mail your product to:
The Mystics Club
15511 HWY 71 West
STE 110 - PMB 102
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The Mystics Club is not responsible for any additional customs charges when shipping internationally.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned-
Personal care goods (such as beauty products)
Custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.